To increase Nokia product and system solutions sales, utilising wide experience in technologies with defined customers and prospects in proactive sales and marketing support activities.
Main Responsibility Area
Sales and marketing support via wide technical sub-system level expertise and good internal/external business understanding. Providing viable business solutions to customers and demonstrating their value. Handling complex problems and/or co-ordinating work which may extend beyond own area of expertise. Sharing expertise. Anticipating client needs, investigating underlying causes and identifying short and longer-term solutions; creating and leading business development.
Position Description
The Customer Solution Manager (CSM) is the customer interface within the customer team (CT) for all key solutions and product offers. He/She is responsible for proactively promoting Nokia solutions to key customers in line with the CT’s efforts, for identifying customer needs and opportunities, and should be a source of overall expertise and solution competency, actively creating business opportunities.
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Key tasks of the Customer Solution Manager within the Solution Sales Management organization include:
• Identify & qualify Nokia opportunities in co-operation with CT, in alignment with Nokia and customer technology strategies.
• Match customer needs with Nokia products/systems/services and translate technical solutions to clear customer value and benefits.
• Sales support and sales case ownership for opportunities within the CT, including solution selling with proactive value argumentation
• Lead a team of Solution Sales Managers to create solution portfolios for the customer(s) as may be required.
• Build strong customer relationships with customer organizations in line with the CT Head and Acct Manager.
• Define and document technical customer solution, respond to technical parts of tenders and prepare solution pricing.
• Arrange technical customer workshops and participate in negotiations.
• Can assume the role of Bid Manager where necessary.
• Configuration of network elements for tendering, contracting and implementation
Experience in or Solid understanding of:
• Radio Access solutions and or Transmisssion Technologies and or GSM Core Network and or any other relevenat technology knowledge
• Solution selling & Value Argumentation
• Solution building
• Presenting and communicating with customers
• Business insight
• Creating business cases
• Persuading and influencing to increase sales and proactively promote business solutions for all portfolios
Position Requirements
Technical studies at University level (min B.Sc.) with 7-10 years of working experience in the telecommunication industry.
Personal Attributes: Team player able to work with minimal supervision
• Self-starter – able to demonstrate strong sense of business ownership
• Hungry for growth
• Strong communication skills
• Experienced presenter
• Decision maker
• Assertiveness
• Target oriented
• Passion for sales
• Ability to think out-of-the box
Preference will be given to local nationals.
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