Position: Head of Customer Service Company Profile
: Our client is the number leader of E commerce in Africa. They propose a wide selection of goods including electronics, shoes, apparel, home accessories and many more, delivered right to your doorstep. Job Profile / Purpose: The Head of Customer Service will be responsible for driving all activities related to Customer Relationship.
Key Duties and Responsibilities:
- Manage a team of Customer Service agents
- Ensure quality and consistency of customer relations
- Report to Managing Director on Customer Service KPIs.
- Assist Selling processes for our customers and generate additional Sales
- Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
- Perform phone conversation with customers to answer their questions, provide information and advise them.
- Handle special requests and complaints of customers
- Collect and store useful data within our backend system
- Ensure follow up through emails, phone or any required means.
Desired Skills and Qualifications
- Should have at least 2 years experience in a similar role.
- A qualification in Customer Service
- Excellent computer skills
The post Reputable Company Job Vacancy in Kenya : Head of Customer Service appeared first on Jobs in Kenya.
