Department: Service Centre
Reporting to: Service Centre Manager
Job location: Head Office, Nairobi
Duties and Responsibilities
- Repair and service of White Goods in the Service Centre and on In-Home assignments
- Follow laid-down ISO repair procedures on each and every repair job
- Provide technical assistance to customers and fellow staff
- Do on-site installation of White Goods
- Set up, clean, operate and test units before releasing all repaired items
- Perform client education on the functionality of the items repaired and serviced
- Assist CIC Team when needed at the Service Center in fault explanation to customers
- Perform demos for customers
- Fellow laid down MOT Activities
- Ensure compliance with RTAT activities and follow-through of set instructions
- Any other duties assigned
Requirements
- Relevant degree/diploma
- 2 years working experience
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