Job Purpose
• To interpret overall Retail strategies into implementable short term steps and communicate to the Retail branch network. • To analyze information received through the branch network and provide recommendations to the Retail Management committee for input into short, medium and long term Retail strategy in county*
Main accountabilities and approximate time split * *Accountability Time split% Branch Network Integration 50% *Outputs:
• Review the total performance for all branches in the region on a monthly basis and develop short term strategy shifts to ensure that overall performance targets can be met. • Communicate strategy changes to area managers and Large branch managers and ensure that any target changes are agreed. • Recommend to the Retail Management Committee whether to open or close branches within his network. • Monitor cash differences as reported by branch and area managers on a weekly basis. Review their action plans and provide input on how to improve the situation where required. • Review incident reports raised and provide guidance for future prevention. • Identify areas of improvement for existing products and processes. Create and identify strategies around this. • Initiate plans for reduction of provisions, product and process improvement • On invitation from the Retail Director present Retail initiatives to CMC
- Accountability Time split% Network Administration 10% *
*Outputs: • Sign off all budgeted branch expenses above area manager and branch manager limits. Only unbudgeted expenditure needs to be referred to the Retail Director. • Signoff all dormant account and all other refunds above branch manager and area manager limits • Hold cost center for network related non branch expenses such as disturbance allowances, transportation costs etc responsible for managing costs within budgets for these items.
Accountability Time split% * *Resource Management 20%
*Outputs:
• Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Retail Director. Involve branch and area managers in developing the annual resource plan. • Build and develop a high performing team, through embedding performance development and coaching. Discuss and finalize performance Development plans and ratings for all area managers in the area. • Develop direct reports- identify potential leaders within a group of direct reports and ensure that development opportunities are created. • Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff. • Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience by playing an active role in recruitment and exits of direct reports. This includes evaluating requests from branch and area managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget. • Sign off leave requests received from the direct reports. • Initiates charges for direct reports when required, follows discipline process, together with HR and the independent chairperson. Dismissals are signed off by the functional head. May act as appeals chairperson in cases that were unresolved during the first disciplinary inquiry except for dismissal cases that have to be appealed to the MD. Also acts as escalation point for grievance cases. • Motivate staff and ensure they are recognized through the Barclays Africa Recognition schemes. • Research product sets in the UK and Europe and feedback suggestions to the product Team for further investigation. • Research competitor products in the local market and make suggestions on improvements or changes to product.
Accountability Time split% * *Customer Service 10%
*Outputs:
• Act as the escalation point for HOT complaints. Visit high net worth or Key clients on request from the branch manager. • Ensure branch network service excellence through continuous monitoring of service scores and with service manager develop plans for improvement. Discuss and agree plans with direct reports.
Accountability Time split% Contribution to the team 5%
*Outputs:
• Deputize for the Retail Director when required. • Share knowledge experience and best practice with team members, branch managers and the broader business. • Interact with internal service providers to ensure a high level of customer service
Accountability Time split% Project Management 10%
Outputs:* • Project manage all major organizational changes such as organizational structure changes or process changes within regional network
Technical skills / Competencies
• People Management • Communication and presentation • Business Management • Performance Management • Resource Management • Cultural and Change Management • Strong networking skills, both for internal external network • Team Building • Planning • PC skills
Knowledge, Expertise and Experience
Essential
• In-depth knowledge of the full Barclays Retail product set in-country, Local Business services, and corporate Business services including Treasury. • In-depth understanding of technical support systems e.g. Brains, Flex, Winfos • Understanding of Barclays Retail in-country strategy, operating structure and interface with other functions. • Detailed working knowledge of Risk and Credit policies and procedures • Good understanding of people policies and procedures • Up to date knowledge of competitor and market activity in local area • Graduate or relevant experience to compensate • At least 3 years Retail Management experience in a large branch
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