Job Description | |
• To manage and control all matters relating to charged-off accounts and accounts under litigation for UPIL by constantly reviewing collection procedures and ensuring prompt and cost effective recovery actions are taken to maximise prospects of full recovery and executes the collection strategy. Highlights and analyses credit failures in Unsecured Lending and provides lessons learnt to improve the credit approval process. | |
Key Roles & Responsibilities | |
• Manages the day -to-day recoveries maximised by the effective implementation of recoveries strategy. • Contributes towards the review and development of recoveries and field collections strategy • Manages, motivates and trains the Recoveries Officers to optimise their performance • Develops SLA and manages relationship with lawyers and any collection/recovery agencies; • Reviews recovery processes to ensure cost effectiveness and also identifies risk and opportunities to streamline operations, improve service and minimise losses. • Highlights and analyses credit failures to identify ways of improving the credit approval process. • Works with solicitors throughout the litigation process to ensure optimal collection with minimal legal cost to the bank • Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process. • Legal, regulatory, economic and compliance including the following; - Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC; - Participate in and/or support the Bank’s effort to combat money laundering; - Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. | |
Qualifications & Skills | |
• Graduate with 2 year experience in Credit preferably Debt recovery. • Credit skills • Good negotiation and communication skills. • Understands market trends and can interpret impact on the CB portfolio • Full knowledge of Consumer Bank Products and those of the competitors • Good Computer skills with knowledge of the Credit MIS • Strong analytical skills and attention to detail • Basic Project management skills |
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