Vacancy: Customer Service
Key Duties and Responsibilities
Key Duties and Responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Work with customer service manager to ensure proper customer service is being delivered.
- Provide information about the company to any potential client calling with enquiry.
- Receive customer complaints and relay them to the right persons for resolution.
- Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
- Periodically visit customers.
- Keep the customers updated on the status of resolutions to various complains.
Qualifications
- Diploma in Customer care, Business Admin, PR
- At least 2 years of experience in a busy institution
- Good communication skills
- Attention to details.
- Excellent communications skills both verbal & written.
- Fluent in English & Swahili.
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