Sales Support
Nairobi Graduate Commercial/Sales/Marketing
Ref.: DC-064368
Damco East Africa Area comprises of 140 team members spread across Kenya, Uganda, Tanzania, Mauritius and Madagascar. Damco enjoys a significant presence in this Area with a great market share.
Nairobi, Kenya hosts the Area head quarters
Damco Kenya is currently hiring for Sales Support to be stationed in Nairobi.
We Offer
A visible role where you will demonstrate customer and business growth support within the set parameters. Moreover, you will act as an active team member and actively promote the company culture and values.
In return, you will gain valuable experience in long-term strategy planning and execution, negotiation, and play a pivotal role in setting the future direction of Damco EAF.
Key Responsibilities
- To support Premier Sales Executives, Business Development Executives and/or Key Account Managers to ensure that they have as much customer facing time as possible.
- Receive telephone calls as backup to PSE, BDE and/or KAM’s that are “out on the road”
- Determine customer requirements and liaise with PSE/KAM’s to act quickly in responding to their requests
- Needs to build up the ability to take quoting and other decisions towards customer requests when PSE/BDE/KAM and Commercial Managers are not available
- Understand all Selling Rate guidelines
- Will be required to inquire within the DAMCO organization for rates on various services that may not be covered in any guidelines
- Will be responsible for creating on following up on quotations and proposals to customers assigned to their assigned PSE/KAM
- Arranging Customer Visits when required
- Creating and distributing required forms in the “knowledge transfer” stages
- Arranging Customer Visits (not as a general rule but when executives are travelling or outside the office as an example
- Credit application follow upWho we are looking for
- Freight Forwarding and/or Logistics experience of more than 1 year, when possible
- Good analysis and judgment skills
- Ability to multitask and set priorities in a fair and objective manner
- Ability to deal with multi personalities
- Strong telephone and customer service skills
- Ability to deal with customer requests in a quick and decisive manner
- Must speak and write the native language at a high level
- Must speak and write English at an intermediate level
- Must be outgoing and easily able to build relationships at all levels
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