ADEC Kenya Services
Job Title: IT Help Desk Assistant
Reporting to: IT Support Officer
Location: Nairobi
Job Summary: Reporting to the IT Support Officer, you will provide technical advice and support to help employees use computer software and hardware effectively.
Duties and Responsibilities
Reporting to: IT Support Officer
Location: Nairobi
Job Summary: Reporting to the IT Support Officer, you will provide technical advice and support to help employees use computer software and hardware effectively.
Duties and Responsibilities
- Assisting users on software and hardware related issues.
- Ensure timely resolution of system failures.
- Installation and management of in-house applications/software.
- Logging employee queries and analysis call logs to spot trends underlying issues
- Troubleshooting network connectivity and related issues.
- Ensure all systems are secure and the anti-virus is up-to date.
- Carry out routine maintenance of computer systems.
- Providing support, including procedural documentation and relevant reports
- Conducting electrical safety checks on computer equipment.
- Supporting the roll-out of new applications
- Managing stocks of equipment, consumables and other supplies
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