Leads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in own area.
Main Responsibility Area
Responsible for implementing strategies in own site/technology/ functional area. Has full responsibility for career and competence development, resourcing and recruiting in his/her unit/area/centre. Has final short- term planning and cost control responsibility for own area. Builds an environment that supports cooperation and cohesiveness among the work team and with other areas within the organization. Responsible for implementing customer satisfaction improvements in own responsibility area.
Position Description
Plans and performs technical activities in Transmission Network to service the customer and brings expertise to customer site on need basis.
Plans and executes technical tasks requiring specialist skills in GSM Transmission and Enterprise Links Network
Works independently with the responsibility for solving transmission related customer request cases and reporting according to processes.
Identifies and solves technical problems in Transmission and enterprise links of customer network.
Responsible for fault management and problem management activities in transmission domain and its supporting processes.
Responsible for planning and qualitative execution of preventive maintenance in transmission and Enterprise link network.
Shares knowledge in own professional area.
May support areas by participating in emergency and 24/7 duty on need basis.
Providing inputs to transmission planning and interfacing to them in updating of network documents
Key Result Areas (Role and Responsibilities) (KRAs)
Consistently good performance in transmission systems
Effective problem management in transmission network
Effective operations processes and work flows.
Competence development of self and support for transmission team.
Key Performance Standards (Key Performance Indicators– KPIs)
Monthly average of 99.8% availability of transmission network.
Quarterly average of zero count of repeat failures in the network
Average monthly MTTR < 60 minutes for transmission related outages
Monthly Average of 99.90% visibility of transmission nodes
Position Requirements
Education Experience Personal Skills & Qualities
Degree (Electrical & Electronics, Telecom Engineering or other related courses)
Additional SDH/DWDM/Microwave radio product training from any equipment vendor
Minimum of 4 years experience in telecommunications.
Experience in maintaining SDH, DWDM and microwave radios.
Strong IP foundation and understanding of data communication principles
Individual Contributor
Demonstrates initiative & contributes to problem solving.
Acts with independence and discretion in routine matters.
Good leadership and communication skills
Managerial experience will be an added advantage.
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