Sales of the organizations services (e.g., maintenance and service contracts). Sells organizations services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel. 5-8 years of services sales experience. Able to work under tight deadlines. Self-starter able to prioritize given responsibilities. Strong written and verbal communication skills. BS/BA preferred. Job duties are varied and complex utilizing independent judgment. May have project lead role.
The Advanced Customer Services (ACS) practice is a unit within the Oracle Customer Service Organisation that establishes long-term relationships with many of Oracle’s largest customers through annuity-based service contracts. In order to grow the Oracle Advance Customer Services Business in MEA we are looking for a number of ACS New Business Representatives for the MEA Territory that will work closely with their assigned clients and the following Oracle teams:
- ACS SDM community,
- TSR / ASR License Sales teams,
- OCS Sales teams,
- On-Demand Sales teams.
Key responsibilities of the role apply to the accounts assigned to the ACS New Business Representative. These include:
- Responsibility for the new business sales number for ACS services in the assigned accounts,
- Responsibility for conducting territory analysis and associated business creation activities within the assigned business vertical and account assignment,
- Responsibility for the creation of the associated business plans to accomplish the related new business targets,
- Creating of joint go-to-market activities with other aspects of the wider Oracle sales function,
- Responsibility for working alongside ACS’s EMEA marketing function to facilitate the creation and execution of targeted marketing activities to the assigned business vertical,
- Creation, attendance and participation in Oracle funded customer facing functions such as business breakfasts, conferences and other business generation focused activities,
- Active new business selling and ‘cold calling’ initiatives to potential new ACS customers,
- Active up-selling of ACS Services in existing accounts including ‘cold calls’ to untouched areas of the respective organisations,
- Being the point person for all ACS activities within the assigned accounts working closely with the assigned SDM,
- A high visibility presence within the respective assigned organisations creating relationships with all aspects of the customer IT and business management,
- Creation of a trusted advisor status within the assigned accounts IT and business management,
- Management of all internal commercial activities for all New business / Renewal and up-sell engagements,
- Relationship generation and associated collaborative working with the other aligned Oracle sales and delivery teams.
Ideal: · A professional with a technical Background (IT, Computer Science, FH-level) Or with an economical Background (HWV/FH) with good technical understanding (IT, Computer Science), · Likes working in a structured sales approach, and has a proven sales record in the IT Industry, · Has at least ten years Sales experience in Products or Services, preferably in another US Company (IBM, MSFT, HP) or a renowned IT company, · Has a good ratio of result-to-target over the past 5 years, · Has an ambitious winner personality, · Ideally knows Oracle Products and Services. Must:
- Has strong presentation, organisation, co-ordination and negotiation skills,
- Has good business acumen,
- Works with setting priorities and creation of sales related business plans,
- Knows ITIL, Infomentis or similar methods,
- A good understanding of Siebel sales reporting systems,
- Easy to adapt to changes and to cultural differences,
- Familiar with the culture of a US Company and follow its Business Ethics and Conducts,
- Proven Team player,
- Fluent in English,
- Willing to travel (min. 50%).
Job: Sales
Organization: Oracle
Title: Services Sales Representative / ACS Senior Services Sales Representative
Location: KE-KE,Kenya-Nairobi
Requisition ID: *140009S6
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