CIC Insurance Group is the leading Co-operative insurer in Africa and one of the top three insurance companies in the country. CIC Insurance Group consists of three subsidiaries; CIC General Ltd, CIC Life Assurance Ltd and CIC Asset Management Ltd; currently CIC has businesses operating all over Kenya with 19 branches.
In order to execute its ambitious growth and expansion strategy, CIC wishes to recruit high caliber individuals to fill the following position:
Policy Administration Assistant – Medical
Job Purpose: Responsible for customer service in the Underwriting section, particularly tasks involving policy membership, premium changes and endorsements in the course of the cover period.
Duties & Responsibilities
- Process and maintain accurate membership records (entry and exit of members into and from existing policies)
- Process premium debit/credit notes, member schedules and premium statements.
- Processing and timely dispatch of membership cards to clients and intermediaries.
- Dispatch renewal notices to clients, Brokers and Agents at least 3 months to the policy renewal date.
- Processing Agents’ commissions.
- Administration and maintenance of outpatient fund accounts for allocated policies
- Prompt collection of outstanding premiums.
- Handle customer service issues relating to membership, scope of cover, premiums and commissions.
Academic Qualifications
- Bachelor’s degree in any business related field.
Professional Qualifications
- Good progress towards achievement of the Insurance Diploma from College of Insurance or Chartered Insurance Institute (UK)
Relevant Work Experience
- 2 Years working experience in underwriting of medical business with a reputable insurance company, Broker or HMO
Skills, Knowledge and Competencies
- Excellent presentation and training skills
- Team player with good people relations and excellent negotiation skills
- Integrity and ethical values are a core requirement
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