Kenya Network Information Centre (KeNIC) is a registry charged with the sole responsibility of administering managing and operating the dotKE domains in Kenya.
We are seeking to recruit the following vacant position:
Customer Services Representative
Ref: KNC/CSP/002
Reporting to: Marketing and Communications Manager
Responsibilities: Serves customers by:- determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database and telemarketing.
Duties:
Reporting to: Marketing and Communications Manager
Responsibilities: Serves customers by:- determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database and telemarketing.
Duties:
- Answer calls, respond to emails and make follow up calls
- Initiating required actions for response to customer service requests for order changes, including the maintenance of order / customer information files and communicating changes to the appropriate personnel/departments.
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