Kenya Network Information Centre (KeNIC) is a registry charged with the sole responsibility of administering managing and operating the dotKE domains in Kenya.
We are seeking to recruit the following vacant position:
Customer Services Representative
Ref: KNC/CSP/002 Reporting to: Marketing and Communications Manager
Responsibilities: Serves customers by:- determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database and telemarketing.
Duties:
- Answer calls, respond to emails and make follow up calls
- Initiating required actions for response to customer service requests for order changes, including the maintenance of order / customer information files and communicating changes to the appropriate personnel/departments.
- Ensuring and providing quality service to both internal and external customers.
- Informs clients by explaining procedures; answering questions; providing information.
- Accessing the company’s internal systems to obtain and extract order information and providing customer service management with the data for inclusion in various scheduled and special reports
- Participating and providing expertise as a member of the customer service’s departmental team.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Maintains call center database by entering information.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Any other other duties assigned.
Skills and Qualifications:
- A diploma in Marketing/ Public Relation and Communication
- 1 year work experience in telemarketing, call centre or customer care
- Personable, presentable and articulate.
- Computer proficient with Microsoft Office,
- Communication skills, Phone skills, interpersonal skills, problem solving skills
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