Our Client: A pan-African business technology solutions firm headquartered in Kenya – recognized as a leading systems integrator within the East & Southern Africa region, focused on providing technology and services that enable high-performance workplaces and organisations. Industry: ICT
Job Title: CISCO Team Leader
Job Summary : An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).
Job Location: Nairobi
Type of Hire: Kenyan National
Job Description:
- Manage a team of engineers to ensure projects are implemented as per scope of work
- Point of contact between clients on all CISCO projects
- Assist in Pre-sales activities
- Designing and building networks, providing technical support and identifying and resolving recurring issues.
- Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.
- Stay with a case/project until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.
- Replicate customer issues in a ‘lab’ environment
- Identify and drive recurring issues to resolution together with clients escalation resources
- Execute other responsibilities and key result areas as assigned.
Desired Skills & Experience:
- 8 years’ experience in technical or networking support environment particularly on CISCO
- In depth PC knowledge and good understanding of the Microsoft Office© applications
- A wide knowledge about various systems requirements.
- Work history must demonstrate similar scope of work
- Fluent in English (reading/understanding, spoken, written)
- Exceptional organizational and analytical skills
- Good communication and presentation skills – both verbal and written
- Active listening – ability to understand requirements
- A high attention to detail
- Proactive problem solver
- Client focused
- Ability to work independently & a positive team player
- Deadline driven (Time management)
- Self-motivated
- Conducts self professionally, exhibits high levels of tolerance and patience
- Flexible; able to work for long hours.
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