MAC MRO Nairobi,KEN Job Body Ensures Customer and Market Growth • Provide direction to the retail teams to ensure corporate objectives are communicated and understood. Those objectives include, but are not limited to: • Retail Sales Plan by Door • Returns Management/Control • Management/Leadership Ability • Selling Cost Expense Management • Budget Management • Service Expectations • Events and Training Strategies
Manages Operational Effectiveness • Ensure T&E, demonstration and in-store budgets are managed and effectively utilized to maximize ROI. • Keep staff turnover to a minimum and ensure positions are filled in a timely manner. Recruit and hire exceptional candidates for all positions. • Maintain effective communication with all departments, including AT&D and Sales Administration. Ensure communication is made daily with every store, either by store visit or by phone. • Work with RMAT and Training organization to develop skills and reinforce training initiatives at the retail level. Recommend specific training and strategies to address the store/market needs. • Provide leader with highlights on: • The overall achievement of orders vs budget and/or indicating significant influence that may have impacted major account order flow. • Retail sales by door vs plan/last year. • Effectiveness of the current marketing/training initiatives. • Major issues impacting marketplace or accounts. • Account Relationships/Meetings: • Maintain and grow our business partnership with accounts, know and develop good working relationships with Buyers, Cosmetic Department Managers and Store Management. • Meetings should be scheduled with DM’s/Buyers twice each season annually. • Responsible for the preparation of meeting materials, i.e. analysis of business STD vs plan and by door projections for the future season; staffing and inventory analysis, marketing/event calendars with results. • Ensure a management representative attends store department meetings on behalf of M.A.C.
Improves Business Processes • Responsible for the implementation of national marketing programs for the region. • Recommend to management creative means by which to grow business in a profitable manner. • Plan and schedule special events as well as providing post-event evaluation. • Plan and schedule store opening events, marketing and advertising for new openings with partner. • Responsible for image and presentation of M.A.C in store: merchandising, ordering and installation of collateral for major promotions, employee image.
Administrative • Responsible for completing and submitting the following reports on a timely basis: • Weekly forecasts • Daily Sales Calendar • Events recap • New Store Opening Plans • Quarterly staffing update
Lead and Develop People • Develop Retail Managers and Artists through regular, quality store visits, regular management meetings and one-on-ones. • Establish individual goals and objectives set strategies for growth and evaluate progress on an on-going basis.
Requirements Must be a Kenyan Citizen Job Activities * Achieve retail sales and shipment objectives for region as established by Senior Management. * Direct Retail Sales teams to ensure objectives are met. * Ensure returns and expenditures (in-store, demonstration and T&E) are within budget. Experience Required * Management/ Supervisory experience at Retail level * A Business/ Management Degree or Diploma * Must have excellent people management skills * Must have a valid Driver’s License * Computer Literate – MS Office – Word, Excel and PowerPoint
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