Our client a hospital in Nairobi is seeking to Care Officer urgently.
Main Purpose of the Job (Overall): To provide clinical care to the capitation clients as part of a multidisciplinary care process leading to desired patient care outcomes, service standards, and best practice standards.
Key Roles: The Care Officer will be responsible for day-to-day liaison with the Company’s capitation clients by implementing quality standards and ensuring that all services meet the clients’ needs and expectations.
Duties:
Main Purpose of the Job (Overall): To provide clinical care to the capitation clients as part of a multidisciplinary care process leading to desired patient care outcomes, service standards, and best practice standards.
Key Roles: The Care Officer will be responsible for day-to-day liaison with the Company’s capitation clients by implementing quality standards and ensuring that all services meet the clients’ needs and expectations.
Duties:
- Participate in the formulation, dissemination and implementation of capitation services
- Enroll and maintain an up-to-date database of all capitation clients
- Handle all communications to capitation clients whether through telephone, e-mail, letters and face-to-face
- Resolve any issues raised by clients in a timely manner which include communicating on held / declined claims
- Liaise with other officers in customer care, finance and clinical departments to ensure efficient service provision to clients and service providers
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